{"id":1239,"date":"2024-12-16T12:31:29","date_gmt":"2024-12-16T11:31:29","guid":{"rendered":"https:\/\/www.moovers.es\/preguntas-frecuentes\/"},"modified":"2025-02-27T12:31:52","modified_gmt":"2025-02-27T11:31:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.moovers.es\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1239\" class=\"elementor elementor-1239 elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-873794a e-flex e-con-boxed e-con e-parent\" data-id=\"873794a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dae4ba6 elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"dae4ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8239b9b elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"8239b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f11c92a e-flex e-con-boxed e-con e-parent\" data-id=\"f11c92a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1860806 elementor-widget elementor-widget-heading\" data-id=\"1860806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Everything you need to know<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc90a0f elementor-widget elementor-widget-text-editor\" data-id=\"fc90a0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In this section, you will find answers to the most common questions about our car rental service. From how to book a vehicle to our fuel and insurance policies, we have gathered all the information you need to make your experience easy and hassle-free. If you can\u2019t find the answer you\u2019re looking for, feel free to contact us; we\u2019ll be happy to assist you. Explore our FAQs and travel with complete peace of mind!   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4070079 elementor-widget elementor-widget-html\" data-id=\"4070079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>jQuery(document).ready(function($){\n        setTimeout(function(){\n            console.log(\"hola\")\n            $('.e-n-tabs-heading .e-n-tab-title').attr('aria-selected','false')\n            $('.e-n-tabs-content .elementor-element.e-child').removeClass('e-active')\n        },100)\n        \n    })\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-584920b e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"584920b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"92574219\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-925742191\" data-tab-title-id=\"e-n-tab-title-925742191\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-925742191\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPayment methods and deposits\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742192\" data-tab-title-id=\"e-n-tab-title-925742192\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742192\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhat documents do I need to pick up my rental car?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742193\" data-tab-title-id=\"e-n-tab-title-925742193\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742193\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhat insurance coverage does the Infinity package offer?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742194\" data-tab-title-id=\"e-n-tab-title-925742194\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742194\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhat is the maximum rental contract duration?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742195\" data-tab-title-id=\"e-n-tab-title-925742195\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742195\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCan I extend my rental contract?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742196\" data-tab-title-id=\"e-n-tab-title-925742196\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742196\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCan I drive the car outside of Spain?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-925742197\" data-tab-title-id=\"e-n-tab-title-925742197\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-925742197\" style=\"--n-tabs-title-order: 7;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhat is the cancellation policy for prepaid bookings?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-925742191\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742191\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-df00e24 e-con-full e-flex e-con e-child\" data-id=\"df00e24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea00052 elementor-widget elementor-widget-text-editor\" data-id=\"ea00052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Most of our customers enjoy our rental vehicles without worries and without a deposit, as they book our <strong>Infinity <\/strong>package.<\/p><p>If you book our basic rate and choose not to take our full coverage, you will need to leave a deposit equal to the excess amount (depending on the vehicle category).<\/p><p>The deposit will be made with a valid credit card (Visa or MasterCard) in the <strong>name of<\/strong><br><strong>the main driver<\/strong>. It is not possible to make the deposit with a debit card or prepaid card. Virtual cards, Wallet cards, Apple Pay, American Express, or cash payments are not accepted.  <\/p><p>If you have taken insurance with an external company, you will need to leave a deposit equal to the excess amount, as the contract or agreement is between you and a third party.<\/p><p>Car rental with a debit card is possible if you book our <strong>Infinity <\/strong>package. With <strong>Infinity<\/strong>, you can pay with a Visa or MasterCard credit card or a Visa, MasterCard, or Maestro debit card. You can also pay with a debit card if you take our <strong>full coverage<\/strong> (Super Cover).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742192\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742192\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-fc54bcf e-con-full e-flex e-con e-child\" data-id=\"fc54bcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-674ac86 elementor-widget elementor-widget-text-editor\" data-id=\"674ac86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The following <strong>documents <\/strong>are required for vehicle pickup:<\/p><ul><li><strong>ID\/Passport<\/strong><\/li><li>A valid driver\u2019s license for all designated drivers on the contract. The customer will need to present the international driving permit: <ul><li>When their driver\u2019s license is not from the EU or the UK and is not listed in the DGT agreements.<\/li><li>When their driver\u2019s license is written in a different alphabet than the Roman one.<\/li><\/ul><\/li><li>The flight number and\/or boarding pass will be provided at the time of booking. If the customer has not picked up the vehicle within 59 minutes from the scheduled pickup time, the reservation MAY BE canceled WITHOUT PRIOR NOTICE. <\/li><\/ul><p><strong>*The flight number and\/or boarding pass will be requested prior to finalizing the contract. Please note that to rent the car, you must arrive on a flight on the same day and time as your pickup and provide a valid flight number in the booking form. In case of doubts or discrepancies, we will also check the return flight. The boarding pass will be requested at the counter. If the customer does not have this information, we reserve the right not to provide the vehicle.    <\/strong><\/p><p>All documents presented must be in original format or provided directly through the relevant authority&#8217;s digital application. Photos, photocopies, or similar documents will not be accepted under any circumstances. <\/p><p>If the contract holder and all drivers listed in the contract do not provide the required documentation, it will not be possible to deliver the vehicle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742193\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742193\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-274b480 e-con-full e-flex e-con e-child\" data-id=\"274b480\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f93667 elementor-widget elementor-widget-text-editor\" data-id=\"4f93667\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>Infinity <\/strong>coverage and\/or <strong>Super Cover<\/strong> includes full coverage for the exterior of the vehicle.<\/p><p>Under no circumstances are the following covered:<\/p><ul><li>Damage to the inside of the vehicle.<\/li><li>Theft, loss, or damage to the key.<\/li><li>Damage to the undercarriage and roof.<\/li><li>Damage to the engine and\/or engine compartment.<\/li><li>Structural damage.<\/li><li>Damage caused by driver negligence (or under any circumstances that violate the rental contract conditions).<\/li><li>Damage resulting from violating road traffic and safety laws.<\/li><li>Theft or fire of the vehicle.<\/li><li>Damage caused by natural disasters.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742194\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742194\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-4a8c2d8 e-con-full e-flex e-con e-child\" data-id=\"4a8c2d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eba4f9 elementor-widget elementor-widget-text-editor\" data-id=\"2eba4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Short-term rentals cannot exceed 25 days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742195\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742195\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-7a3ad11 e-con-full e-flex e-con e-child\" data-id=\"7a3ad11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63a589a elementor-widget elementor-widget-text-editor\" data-id=\"63a589a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Extensions of contracts are subject to vehicle availability. You must go to <strong>Moovers <\/strong>offices to make this request. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742196\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742196\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-1445e5d e-con-full e-flex e-con e-child\" data-id=\"1445e5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ca959 elementor-widget elementor-widget-text-editor\" data-id=\"d8ca959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Alicante:<\/strong><\/p><p>Crossing the border is not allowed. You are only allowed to drive the vehicle within the Peninsula. <\/p><p><strong>Palma de Mallorca:<\/strong><\/p><p>It is not allowed to load a rental car onto a ship, ferry, or any other means of transportation. Rental cars at Palma de Mallorca Airport can only be driven on the island of Mallorca. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-925742197\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-925742197\" data-tab-index=\"7\" style=\"--n-tabs-title-order: 7;\" class=\" elementor-element elementor-element-e53f9e6 e-con-full e-flex e-con e-child\" data-id=\"e53f9e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2caf53c elementor-widget elementor-widget-text-editor\" data-id=\"2caf53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you booked through our website and wish to cancel your reservation, please send an email to <a href=\"mailto:info@moovers.es\">info@moovers.es<\/a> with your booking number and the reason for the cancellation.<\/p><p><strong>Cancellation policy:<\/strong><\/p><p>More than 24 hours before the vehicle pickup date and time -&gt; Free<\/p><p>Within 24 hours before the vehicle pickup date and time -&gt; Only refundable with <strong>Infinity <\/strong>package.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Home FAQ Everything you need to know In this section, you will find answers to the most common questions about our car rental service. From how to book a vehicle to our fuel and insurance policies, we have gathered all the information you need to make your experience easy and hassle-free. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1239","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/pages\/1239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/comments?post=1239"}],"version-history":[{"count":0,"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/pages\/1239\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.moovers.es\/en\/wp-json\/wp\/v2\/media?parent=1239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}